Refund and Returns Policy

↩️ Return & Refund Policy

Your satisfaction is our priority — hassle-free returns, always.

May 8, 2026
🛡️ 90-DAY RETURN & EXCHANGE WINDOW At Motoras, we want you to be completely satisfied with your purchase. If you're not happy with your order, you may return or exchange it within 90 days from the date of purchase, subject to the terms below.

✅ 1. Eligibility for Returns & Exchanges

To qualify for a return or exchange, the item must meet all of the following conditions:

  • Be in its original condition — unused, unworn, and unwashed
  • Include all original packaging, tags, and accessories
  • Be returned within 90 days from the date of purchase
✅ Items meeting all conditions above are fully eligible for a return or exchange under our 90-day policy.

🔄 2. Return & Exchange Process

To initiate a return or exchange, follow these steps:

  • Contact our support team at support@motoras.shop or call us at +1 (919) 727-7349 with your order details
  • We will provide a return or exchange authorization along with shipping instructions
  • Ship the item back to us within 90 days of the purchase date
📍 Return Address: Poland Oaks Court, Parlund, 77584, United State
📩
Step 1
Contact Support
📦
Step 2
Ship Item Back
🔍
Step 3
We Inspect Item
✅
Step 4
Refund / Exchange
🕐 Once we receive and inspect your item, we will notify you within 3 business days regarding the approval of your refund or exchange.

💳 3. Refund Policy

Once your return is approved, here's what to expect:

  • Approved refunds will be credited to your original payment method
  • Refunds may take 8–14 business days to reflect in your account

❌ Refunds will NOT be issued if the returned item:

  • Has been used or worn
  • Is damaged due to misuse
  • Is missing original packaging, tags, or accessories
⚠️ If the returned item does not meet our return criteria, it will be shipped back to you and no refund will be processed.

🔁 4. Exchange Policy

  • We offer product exchanges for eligible items within 90 days of purchase
  • Exchanges are subject to product availability
  • If the exchanged item has a price difference, the balance will be adjusted accordingly
✅ Our team will guide you through the entire exchange process to ensure a smooth experience.

🚚 5. Return Shipping Costs

We believe returning a product should be as easy as buying one.

🎉

FREE RETURN SHIPPING — We've Got It Covered!

You don't need to worry about return shipping fees. We cover all return shipping costs for eligible returns.

📞 6. Contact Us

If you have any questions about our return, refund, or exchange policy, please contact us:

🏪 Shop Name Motoras
📧 Support Email support@motoras.shop
📞 Phone Number +1 (919) 727-7349
📍 Business Address Poland Oaks Court, Parlund, 77584, United State
🕐 Opening Hours Monday–Saturday: 6:00 AM – 8:00 PM (CST)
🔴 Sunday Closed